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Shop with confidence. We want you to love your Kottonk experience.

At Kottonk, customer satisfaction is our top priority. If you're not completely happy with your purchase, we offer a hassle-free 30-day return and exchange policy to give you peace of mind.

✅ Eligibility for Returns & Exchanges

You may return or exchange any item within 30 days of delivery if the following conditions are met:

  • Items are unused, unwashed, and in original condition

  • Original packaging and tags are intact

  • A valid proof of purchase is provided (order number or receipt)

  • Item was not marked as “final sale” or custom-made

Due to hygiene reasons, we cannot accept returns on used bedding unless the item is faulty or incorrect.

🔄 How to Request a Return or Exchange

To initiate a return, simply email our team at
📧 info@kottonk.com.au within 30 days of receiving your order.

Please include:

  • Your full name

  • Order number

  • Item(s) you wish to return or exchange

  • Reason for the return

We’ll respond with instructions and the return shipping address.

📦 Note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

💸 Refunds

Once we receive and inspect the returned item(s), we’ll issue a full refund to your original payment method, excluding any original shipping fees.
Refunds are typically processed within 5–7 business days.

🛠️ Faulty, Damaged, or Incorrect Items

If your item arrived damaged or incorrect, please contact us immediately at info@kottonk.com.au with photos. We’ll arrange a replacement or refund at no cost to you.

ℹ️ Need Assistance?

Our friendly support team is here to help Monday–Friday.
Email: info@kottonk.com.au

✨ Return Policy Highlights:

  • 30-Day Satisfaction Guarantee

  • Easy returns and fast refunds

  • Free exchanges for faulty items

  • Trusted Australian brand

  • Dedicated support team